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support@npcmotion.com
Paid plans get a response target; everyone gets a reply.
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Changelog
If something behaved differently today, this is the first place to look.
A generation that failed refunds itself — the credits go back on the ledger as a new row, so there is nothing to ask for. If a run is stuck, the run’s own page has its call ID, and quoting that finds it instantly.
Questions people actually ask
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Longer reads
Why the first run of the day is slower
What a cold start is, and why it gets its own status instead of hiding inside “generating”.
ReadFixing feet that slide on the floor
Contact windows, why the foot is not an output, and what the contact track under the scrubber is telling you.
ReadGetting motion onto an R15 rig
How the retargeter maps a generated skeleton onto Roblox’s, and what it does with proportions that do not match.
ReadStill stuck? support@npcmotion.com — include the run’s link and it will be looked at directly.